Complaints and customer support
1. Customer support
To ask about a booking or file a complaint about an Xplore Mallorca excursion, email info@xploremallorca.com or call +34 971 659 117. Include your booking reference and excursion date where available.
2. Handling
Each matter will be reviewed and answered using the contact channel supplied. Keep your payment receipt and related correspondence for financial claims. Never send full card details.
3. Personal data
Information provided will be used to manage and document your request in accordance with the privacy policy.
4. Consumer rights
You may contact the public consumer authorities of the Balearic Islands and request applicable official complaint forms. This contact channel does not restrict access to regulators or the competent courts.