Refunds and reimbursements
1. Scope
These terms concern Xplore Mallorca excursions booked through https://xploremallorca.com/ and provided by SR NEW MOBILITY 2020 S.L.. Contact: info@xploremallorca.com.
2. Cancellation or amendment requests
Email your booking reference, excursion date and request to info@xploremallorca.com. Under the currently published excursion policy, cancellation requests must be made at least 48 hours before departure. A request does not automatically guarantee a refund: the terms accepted when booking and mandatory consumer rights apply.
3. Deposit and outstanding balance
The online booking deposit is 20% of the total; the other 80% remains payable. Any refund, including of the deposit, depends on the reason for cancellation, the agreed terms and applicable consumer law. The deposit is not automatically forfeited.
4. Cancellation by the organiser
If the excursion cannot proceed because of weather, safety or operational reasons, Xplore Mallorca will explain the available alternatives and provide any refund required by contract or law. Mandatory consumer rights remain unaffected.
5. Processing refunds
Once approved, the refundable amount and method will be communicated; the original payment method will be preferred where possible. Settlement times can vary by payment provider. For complaints contact info@xploremallorca.com.
6. Statutory withdrawal
Leisure services scheduled for a specific date may be exempt from the general 14-day withdrawal right under article 103(l) of Spanish Royal Legislative Decree 1/2007. This does not remove rights concerning non-performance or refunds owed by law.